ACCOUNT SUPPORT FIELD ENGINEER

Experis IT ManpowerGroup has partnered with a leading Information Technology organization in the Los Angeles, CA area for a Contract to hire ACCOUNT SUPPORT FIELD ENGINEER role to assist their team. This is an on-site role.

Industry: Information Technology
Title:  ACCOUNT SUPPORT FIELD ENGINEER
Location:  ONSITE- (Los Angeles, CA)
Duration: 24 months 
Shift: M-F 8am-5pm
Pay range: $45-$55 per hour.

Job Description

Security Cleareance required : TS/CSI

Responsibilities:

Analyzes, troubleshoots, and resolves issues within IT infrastructure including HPE Enterprise systems, servers, storage, and networking.
Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting
Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.
Provide break/fix support including component replacement, hardware troubleshooting, and operating system installation.
Able to proficiently perform data center support tasks with little guidance.
Demonstrate hands-on practical knowledge of systems and policies.
Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities
Requirements:
Must have a basic understanding of Storage theory, Server layout and Network concepts.
Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
Requires good understanding of the general/technical aspects of the job.
Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand.
Must possess professional written and verbal communication skills
Must be organized and able to document daily activities
Must maintain successful communication and working relationship with management & peers of all levels.
Teamwork and interpersonal skills
Willing to travel locally, state-wide, or regionally as required
Experience & Education:
Experience with pallet jack and data center server lifting tools is a plus. Must be able to lift to 40 lbs.
Ability to operate manual and power hand tools
3 - 5 years of technical experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
Linux, Virtualization and Windows Server experience a plus